Management is broken—and it’s costing trillions. Employee engagement hovers at dismal levels globally. A PWC study showed that customer trust in executives scrapes 30% (while executives delusionally ...

Corporate executives, the management consultants who advise them, and the financial industry executives who help corporations finance their capital investments tend to believe that whenever their ...

Reframing "business development" as "value development" is essential in capturing the transformative nature of the role in contemporary business environments. The shift reflects a departure from the ...

If you're competing on price, you'll never achieve maximum profitability. Instead, everyone's job must become value creation. But are you sure that you're providing value to your customers? Even if ...

Today, I will start with an update on the meteoric growth of MercadoLibre's digital ads business. Subsequently, we will discuss the underlying infrastructure that MercadoLibre has built atop of which ...

A version of this article appeared in the Summer 2021 issue of strategy+business. In the blink of an eye, COVID-19 disrupted the business environment and illuminated a profound, sometimes overlooked ...

Customer focus no longer means just researching current and future needs in order to design expected or desired goods and services. Instead, a rising trend in business today is co-creating value with ...

The Internal Rate of Return (IRR) has several well documented issues but remains the most commonly used measure of private market performance. One of the most commonly cited issues relates to how ...