SAN FRANCISCO--(BUSINESS WIRE)--As contact centers transition to a work-at-home model, the implementation of all-in-one artificial intelligence (AI) tools that automate and optimize operations has ...
Out of its CX18 conference taking place this week in Nashville, Tenn., contact center provider Genesys introduced its latest routing engine, Predictive Routing, part of a summer release comprising ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it is collaborating with Epic to deliver stronger, more connected patient ...
Genesys highlighted several customers, including a large financial institution in Brazil, Banco Bradesco, which used Genesys Cloud to reduce its cost to serve by 30%. By using CX Cloud from Genesys ...
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