In the rapid transition to remote instruction and work, IT Services enabled softphone technologies (i.e., Webex Teams and Jabber) to allow people working remotely to use their Miami phone number when ...

When it comes to call centres, there's often some confusion about the difference between a dialler and a softphone, says David Wise, Chief Executive Officer, Founder at AVOXI. They both serve a ...

Here at the Internet Telephony conference in Miami Beach, I had a fascinating coversation late yesterday with a representative of a Canadian company called One Monitor. The rep-who did not want his ...