Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

For decades, MBA programs, leadership trainings, and consultancies have told us that effective leaders share a set of “essential competencies.” You know the lists: empathy, strategic vision, humility, ...

Despite all the talk about strategy, innovation and growth, one of the most undervalued assets in modern leadership is something deceptively simple: presence. Not stage presence. Not personal branding ...

The way that other people perceive you depends on many factors, with personality being right at the top. New research shows ...