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Before smartphones, landline telephones were the way most people kept in touch. And until direct dialing became common, a switchboard operator's assistance was often needed to help with long-distance ...

The operator is going off the hook for millions of customers. Starting this month, AT&T customers with digital landlines won’t be able to dial 411 or 0 to reach an operator or get directory assistance ...

*(CNN) — The operator is going off the hook for millions of phone customers. Starting in sometime this month (January), AT&T customers with digital landlines won’t be able to dial 411 or 0 to reach an ...

While attending Los Angeles City College in the 1960s, Lilith needed to find a part-time job. So, she applied for a position at Pacific Telephone Telegraph to work as an information operator. In the ...

The rise of generative AI — and ChatGPT in particular — has raised a lot of alarm bells in some industries worried that the technology could make many humans’ jobs obsolete. And those concerns are ...

Before smartphones, most people kept in touch using landline telephones. And before direct dialing was common, some calls were handled by switchboard operators. During the 1950s, more than 220,000 ...

A reunion of Maine switchboard operators highlights the challenges of making a phone call more than 50 years ago and what it was like to handle... Telephone operators of another era gather to ...