The operator is going off the hook for millions of customers, CNN reported. Starting in January, AT&T customers with digital landlines won't be able to dial 411 or 0 to reach an operator or get ...

A reunion of Maine switchboard operators highlights the challenges of making a phone call more than 50 years ago and what it was like to handle emergencies, rude customers and delicate situations.

Lilith from Ventura, California, recalls what it was like working as an information operator in a time before the internet.

What is a telephone switchboard? Here's how modern switchboard systems improve customer service and reduce work for call operators.