Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

AI Adoption Rates Differ Greatly Between Tech and Regulated Industries with Security Emerging as Key Factor According to the report, security has moved from a feature to a veto power in the technology ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Welcome back, RedHawks! We are excited to have you back and start the Fall 2025 semester with you, but first we want you to know what your support options are should you ever need them. As we begin ...

As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that ...

The Post Office's Office of Inspector General wants to share an IT help desk provider with the Peace Corps' inspector general's office, according to a new solicitation. In an Aug. 1 notice on ...