Zendesk introduces new AI automation features for contact centers

Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...
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PwC is using 'prompting parties' to teach employees how to use AI in a low-stakes setting

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I sat in on an AI training session at KPMG. It was almost like being back at journalism school.

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PwC is using 'prompting parties' to teach employees how to use AI in a low-stakes setting

Generative AI is reshaping the workplace, but many employees are still unsure how to use it. PwC, a Big Four professional services firm, is addressing that gap with "prompting parties." In 2023, PwC ...