Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

A nonlinear approach to problem-solving is a key ingredient to adapting to a new culture. Singapore's Defence Science and Technology Agency uses nonlinear thinking. So do the U.S. Army, and even a ...

Successful leaders are those who think beyond the immediate ask—who interpret trends, forecast impact and design solutions ...

It is a tale as old as time: a qualified candidate is ready to be promoted, but it never seems to happen. What if this common problem that leaders experience could be solved with one overlooked ...

Enterprise architecture works best today when it borrows start-up habits — testing fast, learning quickly and scaling what actually delivers value.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Andreas Pettersson ...

And how harnessing the power of design shaped the company’s global strategy. As the former CEO of PepsiCo, Indra Nooyi played an important role in shaping the company’s global strategy. She shifted ...

It’s not about bad execution, but it boils down to thinking alignment. This happens when we use small tools for big problems, big tools for small problems, then we wonder why everyone is tired and ...

Ten years ago, SSIR published a seminal article on using design thinking in social innovation. The concepts it outlined went on to become a major component of strategic changemaking by civil society ...

As they recognize the growing significance of innovation in today’s business landscape, architecture firms are experiencing a transformation. Companies across diverse industries have also come to ...