Companies are using business intelligence (BI) tools to parse data from customer interactions, especially phone calls, to gain new insights about relationships, sales performance, and even product ...

Nothing reveals more about a business than the voices of its harshest critics and most ardent supporters—its customers. And there was a time when basic speech analytics was sufficient to help ...

Society’s expectations for more personalized products and services have risen. As a result, vendors need to better understand their customers and prospects in order to remain competitive in the ...

DUBLIN--(BUSINESS WIRE)--The "Europe Speech Analytics Market By Component (Service, Solution), By Deployment Mode (Cloud, On-Premises), By Organization Size (SMEs, Large Enterprise), By Application, ...

Speech analytics moved from the government sector to the commercial market in 2004 and quickly captured the attention of both contact center and enterprise leaders. The technology was compelling ...

Introduction: In an era defined by data-driven decision-making and enhanced customer experiences, the global speech analytics market has emerged as a pivotal tool for businesses across various sectors ...

Data is everywhere. It informs decision-making, recognizes critical trends, and increases the overall quality of patient care. However, collected data is often unstructured or not easily accessible.

Speech analytics was first introduced into the contact center market in 2004 and is still considered an emerging application. Within 5 to 8 years it will become a “must have,” as it is the only ...

The speech analytics market was valued at US$ 1.6 billion in 2020 and is forecast to reach US$ 9 billion by 2030. The market is expected to grow at a compound annual growth rate (CAGR) of more than 20 ...

Last evening, Qualtrics announced that it’s acquiring Clarabridge in an all-stock deal worth $1.125 billion. This is a great move for Qualtrics. In one swoop they’ve secured the best-in-class ...