At some point, every programmer discovers that you learn the most when you step away from tutorials and start building ...

As part of rapport building with my pediatric patients, sometimes we challenge each other with riddles. I have been unpleasantly surprised by the number of adolescents who appear unable to guess a ...

This study examines the impact of frontline employees' problem solving on customer satisfaction (CSAT) during ongoing interactions prompted by service failures and complaints. Using outsourced ...