Software as a service has moved quickly from a peripheral idea to a mainstream phenomenon. While it’s often associated with such applications as customer relationship management (CRM) and such ...

In today's technologically advanced world, software as a service (SaaS) has revolutionized how businesses and individuals use software. Moving away from the traditional methods of buying, installing ...

Their nightmare vision is of a flock of Salesforce.com clones pumping out software services from their own servers, managed by them, billed by them, to customers far and wide. Traditional resellers ...

Let’s face facts. Enterprise-level management software deservedly earned a reputation of being difficult to deploy and challenging to maintain in the 1990s, and despite vendors’ best efforts, little ...

The software industry is in a critical state of metamorphosis. Much like a butterfly emerging from its cocoon, software is spreading new wings as a service. The trend began to take hold back in the ...

Explore SaaS pricing models to understand software as a service explained and learn how to choose the right subscription for ...

In this special guest feature, Deepinder Dhingra, Apprentice Leader at Mu Sigma, Inc., identifies a new paradigm in decision science: Service as Software. This concept is in response to the popular ...

A top official with the U.S. White House’s Office of Management and Budget (OMB) gave her strongest endorsement yet to software as a service, saying Wednesday it can help federal agencies cut ...

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Customers always want their software bug-free and free of charge. Anything less is a disappointment, according to Josh Greenbaum, a principle at Enterprise Applications Consulting. Although free ...

SAN FRANCISCO--The software industry can no longer expect "the entire world around (software) to change to make it work," venture capitalist and former Oracle President Ray Lane said Monday. Instead, ...

Welcome back to Reputation Management! Here we reveal the underbelly of ordinary automotive retailers—places like car dealers and service shops—with fictional service tales inspired by real customer ...