The term skills-based routing entered the contact center lexicon some 10 years ago. In June, as part of its announcement of release 3.0 of Interaction Dialer, Interactive Intelligence coined a new ...
HOLMDEL, N.J., March 12, 2018 /PRNewswire/ -- Vonage (NYSE: VG), a business cloud communications leader, today introduced skills-based communications routing and real-time sentiment analysis - ...
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