Salesforce acquires AI customer service platform Fin for $3.6B

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...
TechRepublic

Salesforce ‘Needs Less Heads,’ So It Cut 4,000 Jobs, As AI Takes Over

Marc Benioff discusses AI on The Logan Bartlett Show. (Image source: The Logan Bartlett Show YouTube) Salesforce CEO Marc Benioff cuts nearly 4,000 customer service jobs in favor of AI agents but ...
No Jitter

Salesforce delivers WEM for Agentforce Contact Center

A complete WEM suite makes it easier for Salesforce to position Agentforce Contact Center as a replacement for current CCaaS ...

Salesforce: Agentforce Is Building A Workforce That Never Sleeps

Salesforce is undervalued as Agentforce turns it into an AI digital labor platform via Slack. Explore growth drivers, ...