These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

Info-Tech Research Group's latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By leveraging ...

Service management has long been a staple of the IT industry, continuously pushing the industry forward to deliver better experiences and manage crises more efficiently. The real estate industry has ...

Cadalys’ Service Management solution drives technology-driven future of work strategies to empower Valet Living’s associates Native IT Service Management (ITSM) delivers a unified employee service and ...

Rethink your IT service management model! As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the IT services ...

Grid-based service management refers to a digital service management model for certain areas that makes full use of modern digital information grid technology, for example, electronic maps, to bring ...