Car buyer satisfaction hits record highs as omnichannel retail and AI improve experiences, though affordability remains a ...

In its first year of tracking AI usage, Cox Automotive found many vehicle shoppers leaned into AI tools to improve the vehicle buying process, with 19% of all buyers and 25% of new-vehicle buyers ...

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the vehicle purchase process continues to rise as new-vehicle inventory and pricing improve year over year, according to the J.D. Power 2024 ...

The automotive industry is witnessing a significant upturn in customer satisfaction, thanks to the aftermath of the pandemic fading into history. The latest findings from the J.D. Power 2023 U.S.

Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index ...

SHANGHAI: 7 Aug. 2025 – Overall customer satisfaction with vehicle purchase experience among new-energy vehicle (NEV) owners in China reaches 781 points (on a 1,000-point scale), up 8 points from 2024 ...

TROY, Mich.--(BUSINESS WIRE)--Amid growing uncertainty surrounding the expansion of public charging infrastructure, home charging continues to be a boon for electric vehicle (EV) 1 owners, despite ...

Once again, Consumer Reports’ annual reliability survey has found that hybrid vehicles have fewer problems than gas-only cars. Electric cars and plug-in hybrid vehicles (PHEVs), meanwhile, tend to ...