Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

Not content to rest on its laurels after its Dreamforce conference earlier this month, Salesforce has announced it has acquired Assistly, a customer service help desk that engages with users in real ...

As a means of consolidating these multidimensional grievances, SalesForce.com has created a central hub called Desk.com, where service agents are hit all at once and can manage their replies. The ...

Desk.com (previously Assistly), the customer support service acquired by Salesforce last year, has dropped version one of its iOS app, which will allow its customers to interact with their community ...

Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Salesforce is consolidating its small business efforts such as Salesforce IQ CRM and Desk.com into ...

BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...

Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Desk.com enables businesses to deliver personal customer service by offering a help desk that is social, mobile and simple to use and deploy. Built with social at its core, Desk.com allows any ...