If 2025 was the year of experimentation and pilots with agentic artificial intelligence, then 2026 is shaping up to be the year when agents find a permanent home in enterprise operations. Use cases ...

Large capital action aligns with expanding enterprise AI adoption Agentforce platform gains traction through global workforce ...

One number from Salesforce's earnings suggests that the company may be adapting to the AI shift faster than expected.

Adecco Group has begun a global deployment of Salesforce Agentforce 360 and Voice across its recruitment operations. The expanded, multi-year partnership is designed to support a large scale, human ...

Salesforce (NYSE:CRM) has rolled out Agentforce for Communications, bringing telecom focused AI tools to customer service and ...

Salesforce, the leading global AI CRM, has announced an expanded agencywide transformation initiative with the U.S. Department of Transportation (USDOT). Salesforce is already modernizing core ...

Salesforce is poised for a turnaround, driven by its new AI-powered Agentforce platform and ambitious FY30 targets. Agentforce is rapidly gaining traction, fueling new customer growth and positioning ...

Salesforce announced today that it published its “AI Fluency Playbook,” a guide to help businesses integrate AI into their workforce to boost efficiency. AI fluency, according to Salesforce, is “the ...

The Internal Revenue Service is preparing to lean on artificial intelligence to keep taxpayer services running even as its human workforce shrinks. The agency plans to roll out Salesforce-built AI ...

A tale of two AI firms Tuesday. On the one hand, Microsoft saw its stock take a tumble on reports, since denied by the firm, that it had lowered its AI sales targets on the back of sluggish customer ...

But the company is looking at Data 360 to underpin its AI roadmap, with the technology set to be incorporated into its voice, ...