Delivering on service excellence requires more than service software. At IFS, we understand that service delivery goes well beyond the mere act of an on-site visit. To manage, track, and optimize the ...

The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

Reverse logistics is a term that is often heard but not fully understood by many business owners. Simply put, it’s the process of moving goods from their final destination back to the supplier. In ...

When a customer clicks 'return' on a purchase, it triggers a complex process that quietly shapes the backbone of modern retail: reverse logistics. Unlike the familiar forward logistics that move goods ...

The pandemic’s impact on the supply chain and all its moving parts cannot be understated. First, it was the issue of too many orders and not enough inventory. Companies couldn’t keep up with ...