See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. When a customer steps through the doors of a retail location looking to ...

Although it’s becoming increasingly accepted that retailers must give their employees a reason to stay (beyond just a paycheck) if they want to improve their culture and ultimately provide an ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

Retailers wanting to provide the best possible customer experience need to focus on building associate engagement and loyalty by treating them properly. Proper treatment starts during the training ...

In-depth retail training is rare enough that it makes news when the largest companies undertake it. Some, like Zeynep Ton, an associate professor of operations management at the MIT Sloan School of ...

In the retail industry, we have spent decades obsessing over the "last mile" of delivery—the logistics of moving a product from a warehouse to a doorstep. Yet, as someone who has navigated retail ...

As the cost of talent continues to rise, firm leaders are feeling heightened pressure to reassess their talent strategies and determine alternative approaches to optimize talent costs, in areas like ...