Solution providers interested in offering support desk services should look no further than the Bomgar Box remote desktop control and support appliance.

That means demand for remote IT support for desktop, laptop, mobile, and other devices has strongly increased.

Microsoft released patches for two new critical remote code execution (RCE) vulnerabilities found in the Remote Desktop Services (RDS) and affecting all in-support versions of Windows.

Remote desktop software makes it possible to control another PC from afar, whether you want to help a relative troubleshoot a nagging software issue, transfer files, or install software across a ...

For now, remote support for consumers with PC problems means having to download an application to the desktop for diagnostic purposes while a technician is given control of the computer remotely.

Remote desktop tools are no longer just for troubleshooting; they’ve become enablers of productivity, collaboration and innovation, says Avert ITD.

A long-awaited update to AweSun’s remote desktop software adds support for macOS devices.

At times it might be convenient or timely for a Technology Support staff member to diagnose or troubleshoot your computer remotely. They may be able to fix or troubleshoot your computer from their ...

Access your (powered-on) work computer from home to use its programs and files.