Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Loyalty programs have evolved far beyond their humble ...

While diversity, equity and inclusion may on the surface seem focused on certain groups, in fact DEI programs benefit people from all walks of life – including white people. President Donald Trump and ...

The Trump administration’s directives on diversity, equity and inclusion have wreaked havoc across the higher education landscape. Confusion persists about whether all DEI activities are forbidden or ...

Loyalty is a key driver for any enterprise that depends on repeat business. Restaurants, retail stores, salons and a wide range of businesses leverage loyalty programs to keep customers coming back ...

Gifted programs could be shutting out millions of high-performing Black and Latino children from low-income families. Can districts fix their advanced education problem? By Troy Closson In New York ...

All but one of the nation’s 26 Republican governors are signing their states up for the first federal program that will fund private school scholarships through tax credits. Their Democratic ...

Across the United States, local agencies have become immigration enforcers under a federal program officials say strengthens public safety, but critics warn spreads fear, erodes trust and threatens ...

A central challenge in the opioid crisis in the US has been the underuse of lifesaving treatment and harm reduction programs. Conventional explanations focus on limited access to care when services ...