IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can comprehend ...

Problem-solving is a skill managers use every day in the workplace. Today's managers might face problems like allocating work fairly among staff or accomplishing business results with fewer resources.

The majority of current decision support systems (DSS) have concentrated on managing solutions rather than on managing the full range of problem-solving events. As a result, certain critical functions ...

The identification, management and resolution of problems that affect the quality and efficiency of service provision are absolutely crucial in IT services that underpin critical business operations. ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Every potential cause in a given process is identified and analyzed to ensure the organization is treating the disease, rather than just the symptoms. Reactive vs. proactive problem management ...

The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply. Coordinate the day-to-day problem management process Facilitate the ...

The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply. Coordinate the day-to-day problem management process Facilitate the ...

A holistic, well-considered performance management process is key to fostering a motivated, high-performing team. A thoughtfully designed process supports employees’ growth, provides them (and their ...