IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can comprehend ...

The identification, management and resolution of problems that affect the quality and efficiency of service provision are absolutely crucial in IT services that underpin critical business operations. ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Every potential cause in a given process is identified and analyzed to ensure the organization is treating the disease, rather than just the symptoms. Reactive vs. proactive problem management ...

The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply. Coordinate the day-to-day problem management process Facilitate the ...

The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply. Coordinate the day-to-day problem management process Facilitate the ...

Business process management (BPM) is the practice of discovering and controlling an organization’s processes to align them with business goals as the business evolves. The goal of BPM is to help your ...

The strategic management process is more than just a set of rules to follow. It is a philosophical approach to business. Upper management must think strategically first, then apply that thought to a ...