Our top 10 choices for the best auto dialer software.

When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them. When it comes to streamlining the efficiency and ...

Auto-dialing software has been around for some time, but it can be confusing to the average person. Here's how it can be a ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

Aspect Software has released the Aspect Unison Predictive Dialer 7.1, their latest outbound call center update. The new version has some improved system maintenance features and expanded security ...

Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. A predictive dialer empowers call centers to ensure their agents are effective ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

To those of you that thought outbound dialing was a thing of the past, Interactive Intelligence says 'not so fast.' The Indianapolis software vendor's new VoIP-enabled version of its outbound dialing ...

The technology used to reach out to customers is undergoing a digital channel transformation, similar to the ongoing evolution from voice-only to digital-first inbound contact center interactions.

Outbound call centers typically run multiple campaigns for a variety of clients. The services vary. They may be doing cold calling to generate more leads. They can be following up and providing news ...

Whether you’re launching a new business or trying to grow from a very small one, it’s important to develop a lot of leads. Unfortunately, business development work can be time consuming and results ...