Patient experience year outlook 2026 highlights new HCAHPS survey data on team communication and electronic responses to improve care quality.

In February 2025, Oneview introduced its generative AI assistant, Ovie, which is intended to provide real-time, tailored ...

Patient experience is among the top three hospital priorities today. Caregiver engagement is one of the most essential strategies for improving the patient experience. Within caregivers, volunteers ...

Peer roundtables will share insights and explore solutions, as health systems enter a new era of consumerism. As patient experience moves center stage at many of the nation’s health systems, leaders ...

Jacksonville, Fla.-based Nemours Children’s Health System is focused on continuing to evolve its patient experience efforts. Here, Tina Arcidiacono, administrative director of patient experience and ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Perceptions may be your greatest ally or challenging foe in telling your organization's patient experience story. The patient experience is most often explored through the lens of the actions being ...

The latest AHA Market Scan Trailblazers report, “The Smart Hospital of the Future: Connecting Systems, People and Technology,” outlines how hospitals are advancing toward more connected, data-driven ...

Electronic medical records (EMRs) have been a tremendous benefit in exam rooms across the country, creating secure patient ...

At University of Utah Health, you and your loved ones are our priority. We believe every person, and every step in your experience, is important. We want to learn from your health care experiences so ...

Forbes contributors publish independent expert analyses and insights. I write about how healthcare business and policy impact consumers. Most Americans are not having great healthcare experiences ...

COVID-19 changed the world this past year, and no industry was impacted more than healthcare. Coronavirus exposed the inefficiencies, disparities, and weaknesses of our healthcare system, and both ...