While it may be arguable that CRM systems were never meant for document management, it cannot be argued that a good deal of customer interaction is document-based. And this probably the reason that ...

Vtiger has announced a perspective on open source CRM as a flexible approach within CRM software, highlighting its adaptability, customization potential, and the responsibilities required for ...

Don't expect Siebel or PeopleSoft to disclose their secret sauce any time soon, but open source technologies are starting to crop up in CRM, from the server platform to the user interface. Currently, ...

Having control over your CRM system is vital, and that control can be tenuous when relying on vendors for updates, customizations, and consulting. That’s where open-source solutions come in—and thanks ...

When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn’t want the burden of maintaining it in-house, yet whatever they went with ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

I started using free customer relationship management software called Fat Free CRM to organize sales leads a few months ago. I got hooked on Fat Free because it is an open-source application, which ...

The open source community can’t provide a drop-in replacement for expensive, high-end CRM applications from the likes of Salesforce.com or Siebel just yet. Still, you might be surprised at the level ...

Okay, everyone. Sit down and listen close....C'mon. Sit already. God, this is like herding cats. Shhhhhhh. I have a big announcement...or should I say WE have a big announcement. You'll understand ...