Is the Net Promoter Score dead? Why it may be time to look beyond this metric I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own.

Chasing a higher NPS can distract brands from core improvements that would improve loyalty and satisfaction. A single score ...

Robin Ferracone interviews Nancy Smith, president and CEO of Analytic Partners. The two discuss the efficacy of net promoter score (NPS) in executive compensation and whether its a metric worth ...

Like NPS, the calculation of Net Sentiment is based on attributing a score to each customer interaction.

Want to know what your customers really think? The answers to improving customer experience may lie within your NPS score and one simple question.

The Net Promoter Score (NPS) is not a reliable predictor of revenue growth, according to new research that analyzed the performance of more than 30 companies across these two metrics. More precisely, ...

Your Net Promoter Score Is Vital to Your Business. Here's What It Is and How to Improve It. In this modern age, there's no excuse for a bad net promoter score.

Of all the customer-satisfaction metrics, Net Promoter Score (NPS) is the real McCoy. Probably because NPS influences a company’s bottom line. That’s the theory anyway.

11:11 Systems today announced it has been named the Top Vendor NPS: All Cloud by AVANT, a leading distributor of next-generation technology solutions. This p ...