A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

Tattle, the industry-leading all-in-one, AI-driven guest feedback and CX management platform that helps restaurant brands maximize guest satisfaction and revenue, announced that Kung Fu Tea will ...

New white paper explores how companies get a competitive edge when seeing themselves through customer eyes New white paper explores how companies get a competitive edge when seeing themselves through ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Customer loyalty and satisfaction are crucial components of ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and beyond. Beyond NPS metrics. Customer experience metrics are evolving.

As organizations design the experience they want to offer their customers, two important questions surface that all leaders should consider: How will your unique customer experience be measured? And ...

Dubai, UAE – The Federal Tax Authority (FTA) has obtained two new international accreditations for ISO standards in the ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

It’s easy to calculate the overall profitability of your company, but do you know how profitable each client is? The trick is knowing which clients are your cash cows and which clients drain time, ...

Why does your company make a profit? It earns profits from your satisfied customers. Can you grow or even survive as a business without satisfied customers? I recently spoke at the CFO Leadership ...