A company’s contact center workforce comprises a range of skills and capabilities. Good supervisors strive to create balance across a shift, so they can optimize the customer experience for any ...

RALEIGH, N.C. and NEW YORK, June 17, 2025 /PRNewswire/ -- Pendo, the world's first software experience management platform, today announced Pendo Agent Analytics, a first-of-its-kind solution that ...

Emvolve Performance Manager from Performix Technologies (Burlington, MA) lets you set performance goals for agents and view their performance statistics from a Web browser. Agents can view charts ...

AI agents aren't human customers, and that breaks everything we know about how markets behave. They don't have purchasing habits, don't experience friction and don't develop brand loyalty. After ...

Most technological innovations take a somewhat circuitous path to mainstream adoption, often taking years to get there. Word of mouth, successful use case deployments, employee movement across ...

AI agents don’t persist, so meaningful business metrics collapse. The real customer is now the model making selections, not the human developer. Moats built on loyalty vanish when every transaction ...