ManageEngine doesn't offer a public customer portal, which is understandable considering its focus on internal IT help desk operations. However, it also doesn't have a knowledge base, which is ...

ManageEngine, a real-time IT management company, has released theServiceDesk Plus-MSP iPhone app, a voice-enabled mobile app for managed service providers (MSPs) running an IT help desk. The ...

ManageEngine has launched the ServiceDesk Plus iPhone app that incorporates voice-recognition technology for IT professionals so they can make commands, dictate notes and do any number of other tasks ...

When the big guns of service management software are too pricey for your budget and demanding of your staffing resources, where do you turn? ManageEngine has been a good choice for Alex Walker, IT ...

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive ...

Manages service delivery across business functions on a common platform Provides a uniform service ordering experience for end users Deploys a unique service desk ...

ManageEngine ServiceDesk Plus offers great features and an improved UI for businesses with large IT departments. Why you can trust TechRadar We spend hours testing every product or service we review, ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Network, systems, applications and security management ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Bangalore: ManageEngine, the real-time IT management company, today announced its strategy for advancing the state of IT management and aligning IT with business objectives. Parent company Zoho ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...