Live chat tools provide the technical infrastructure and a user-friendly interface to help your support team engage smoothly with customers. Why is live chat software important? 1. Faster response ...

With a new and larger location, expansion of resources and implementation of innovative live help software called "QuestionPoint," the ASU East library now has more facilities to serve the needs of ...

Catering to the way students communicate, more and more university libraries are providing instant live chat services to users who need help while accessing the library over the Internet. For example, ...