“We have improved Grok significantly,” Elon Musk announced last Friday, talking about his X platform's artificial intelligence chatbot. “You should notice a difference when you ask Grok questions.” In ...

Grok, the Artificial intelligence chatbot from Elon Musk’s xAI, recently gave itself a new name: MechaHitler. This came amid a spree of antisemitic comments by the chatbot on Musk’s X platform, ...

More Americans are using chatbots, and some are adopting AI summaries and smart speakers. But views about AI and how fast ...

Frank Fawzi, CEO of IntelePeer. Focused on leading the company’s growth and its mission to become a dominant CPaaS provider for enterprises. Until recently, the general public only encountered ...

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...