Sentiment analysis is widely applied in voice of the customer (VOC) applications. In this article, the authors discuss NLP-based Sentiment Analysis based on machine learning (ML) and lexicon-based ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

For data-driven businesses, star ratings represent a treasure trove of invaluable insights. They offer a compelling, easily accessible glimpse into customer sentiments surrounding your business, ...