When you talk about customer service for any business, it acts as a backbone because consumers are attracted to any service if they are dealt with in a kind and passionate manner. If you wish to be a ...

Let's examine what Knowledge-Centered Service is (and is not) and why it matters to deliver a service level that can drive customer retention. In my last article, I wrote about the importance of the ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

SUNNYVALE, Calif., June 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that Virginia529 has selected the eGain Knowledge ...

A lack of knowledge among call center agents is hindering voice-based BPO providers‘ ability to meet their clients’ needs, according to a survey by Forrester Consulting. The results of the survey are ...

SAN DIEGO--(BUSINESS WIRE)--MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions, has made available a copy of the recent Gartner report titled, Delivering ...

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“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

He acknowledged that doing KM right takes a lot of effort. Although most businesses understand the ROI of KM, they prefer to do the things that are easy. Business operation consists of happy paths ...

SUNNYVALE, Calif., Nov. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

EQS-News: USU Software AG / Key word(s): Market Report USU listed in the Gartner® Market Guide for Customer Service Knowledge Management Systems 09.07.2024 / 10:58 CET/CEST The issuer is solely ...