When you talk about customer service for any business, it acts as a backbone because consumers are attracted to any service if they are dealt with in a kind and passionate manner. If you wish to be a ...

Let's examine what Knowledge-Centered Service is (and is not) and why it matters to deliver a service level that can drive customer retention. In my last article, I wrote about the importance of the ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to AI-powered knowledge graphs — ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

He acknowledged that doing KM right takes a lot of effort. Although most businesses understand the ROI of KM, they prefer to do the things that are easy. Business operation consists of happy paths ...

EQS-News: USU Software AG / Key word(s): Market Report USU listed in the Gartner® Market Guide for Customer Service Knowledge Management Systems 09.07.2024 / 10:58 CET/CEST The issuer is solely ...

Customer service impacts every facet of the business. While automation and other tech have continued to evolve to support customer interactions, generative AI and large language models (LLM) are an ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...