At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

A service management portal helps organizations structure and enhance the service experience. It provides customers a consistent way to request services from dedicated service catalogs and knowledge ...

DALLAS--(BUSINESS WIRE)--Aavenir, a global AI-enabled Source-to-Pay and Contract Lifecycle Management solutions provider, participates as a Gold Sponsor at the upcoming ServiceNow Knowledge 23 event ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

Good companies have been managing knowledge for years, even if they didn't use that term to describe their activities. The people who were helping to implement the process were de facto knowledge ...