Let the OSS Enterprise newsletter guide your open-source journey! Sign up here. Knowledge, as the old saying goes, is power. But when that knowledge is splayed across sprawling, fragmented ...

It's a complaint often heard in law enforcement agencies nationwide: "We don't know what we don't know." Police from one jurisdiction are unaware of a burglary ring operating in a neighboring city. Or ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

As a business owner, you know that knowledge is your most valuable asset. But how do you keep track of all the ideas, processes, documents, emails, and insights that make your business run? This is ...

On June 1, 2009, Air France 447 crashed into the Atlantic Ocean. One of the admittedly many causes for this tragic incident was the “glass cockpit” effect: The pilots, flummoxed by the many different ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

The Department of Homeland Security is in search of a knowledge management platform to help coordinate workload and data management of its Procurement Innovation Lab (PIL), with the potential to ...

If you’ve ever answered the same question over and over again, you understand firsthand the potential value of a system that lets users quickly and easily access stored knowledge on the fly. Among ...

Management information systems (MIS) is a discipline that sits at the intersection of the business and computing disciplines. MIS is an increasingly important discipline as it supports organizations ...