The dust jacket blurb on this book identifies editor John G. Freeland as the managing partner for Accenture's Customer Relationship Management practice. Accenture, of course, is the surviving spinoff ...

At a recent roundtable of Customer Relationship Management (CRM) specialists, a journalist tabled this question: "If I'm a company that is very traditionally Asian, with a strict hierarchical ...

"Service with a smile" is a longtime goal for how companies should deal with their customers. With the fifth annual CRM magazine Service Awards, we pay special attention to the vendors delivering that ...

Excellence is its own reward. Well, maybe so, but we plan on adding a little something extra anyway. The last 12 months have been hard on everyone in the CRM industry-the software vendors, the service ...

Countering the idea that Metro is purely for leisure, Microsoft has released some Metro-styled design concepts for Windows 8 versions of its Dynamics ERP and CRM software suites. Countering the idea ...