One of the best ways for a business to keep track of communications with customers and potential customers is by using a Customer Relationship Manager (CRM) program. This type of software, available ...

The company president asked me if we could set up a public folder on our Exchange server to hold general contacts that are frequently used by everyone in the organization. He tells me the admin.

Part Two of this three-part article covers how to import your Outlook contact list—the CSV file—into Excel, then how to refine, maintain, and manage that database so, in Part Three, you can merge it ...