Chrysalis Software has announced the first in a series of packaged IVR applications aimed at reducing implementation lead time and overall costs for customers. Chrysalis Software has announced the ...

OTTAWA, Ontario--(BUSINESS WIRE)--Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced a partnership with RealityCorp that will enable VBVoice ...

Connect NZ has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response (IVR) solution. Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit ...

TEL AVIV, ISRAEL and LONDON, UNITED KINGDOM--(Marketwired - Apr 28, 2015) - MongoDB today announced that Jacada, the customer experience company, powers its award winning cloud-based Visual ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

Major Factors Driving the Growth of IVR Software Market: The Interactive Voice Response (IVR) Software Market is poised for substantial growth, driven by the increasing demand for automated and ...

GAITHERSBURG, Md.--(BUSINESS WIRE)--Symago, a leading provider of Interactive Voice Response (IVR) solutions, announced today the entry of SymRx™, a complete IVR solution for pharmacies, into Epic’s ...

Due to constant technological evolution, nothing ever stays the same in the contact center. Take interactive voice recognition (IVR) systems, for example. These systems undergo continuous A/B testing ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

Increased competition, deregulation and rising customer acquisition costs highlight the importance of both high-quality customer service and effective management of operating costs. To achieve both, ...