With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

If you’ve ever called a company and heard “Press 1 for sales, press 2 for support,” you’ve used IVR. Interactive voice ...

Cloud IVR can give you access to valuable data through integrations, if you know how to properly install and configure them. We’ll walk you through the process for some of the most popular software ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs. Phone systems have changed a lot, but IVR pricing is still all over the map.

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...