With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

The IVM system from NCH Software is a complete interactive voice response system for Windows PCs. It functions as a interactive telephone menu system, voice mail and outbound dialing solution. The IVM ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

Though the interactive voice response (IVR) systems market is quite mature, it is still on a growth trajectory, largely because of the renewed importance that automation is playing in shaping customer ...

Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive voice response (IVR) and chatbots ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Most companies do nothing or call manually to discover ...

A quick guide for building an interactive voice response (IVR) system for your customers with Twilio, Node.js, and Express When you want to get ahold of someone, there’s nothing quite like giving ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. PrePay Technologies can count on a number of large brands and banks being ...