Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Nortel this week announced an interactive voice response (IVR) server that could help midsize firms deploy customer service features found in the largest call centers. The Media Processing Server (MPS ...

Last month, I answered a question from a reader who wanted to know the ins and outs of deploying a new voice portal application using speech recognition technology. One of his questions was whether to ...