Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it’s right for you. Customer service expectations have changed dramatically over the ...

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio.

From misrouted calls to abandoned inquiries, these red flags let you know when it’s time to upgrade to multi level IVR. Interactive Voice Response (IVR) allows callers to interact with a phone system ...

Air India introduces regional language support in IVR to improve customer experience (Photo source: Reuters) Air India announced on Tuesday that it has significantly enhanced its customer support ...

A quick guide for building an interactive voice response (IVR) system for your customers with Twilio, Node.js, and Express When you want to get ahold of someone, there’s nothing quite like giving ...