Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...

SCHAUMBURG, Ill.--(BUSINESS WIRE)--Enterprises adopting frameworks to create value for their stakeholders often believe that they need to select just one to implement. A new white paper from AXELOS ...

The ITIL framework – the acronym being retained from its former description of Information Technology Infrastructure Library – is focused on aligning IT services with the needs of businesses, ...

Transforming sluggish, manual processes using digital tools and technologies is a key goal for just about every private enterprise and public sector agency across Australia. Organisations that can ...

ServiceDesk Plus Cloud, Full-Stack ITSM Software, Passes PinkVERIFY Assessment for Four ITIL 4 Practices One of five ITSM vendors to clear the PinkVERIFY ITIL 4 Assessment Incident Management, Change ...

Today's Fourth Industrial Revolution is characterized by the unavoidable interaction between humans, physical assets and digital technologies such as robotics, artificial intelligence, nanotechnology ...