The design thinking process is a two-pronged approach that involves both empathetic ideology and a process that aims to find the best possible solution for gaps in the market or problems in a given ...

William Bruce Cameron once said, "not everything that can be counted counts, and not everything that counts can be counted.” In the nonprofit and human services space, this concept is often lost on ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. “Digital frustration is happening from the top down ...

Today’s guest is Cat Moon, a practicing lawyer, educator and business leader with more than 20 years of experience in human-centered design, agile project management, strategic communication, and the ...

It’s safe to say that digital health tools, including electronic health records (EHRs), haven’t always sparked excitement and joy among clinicans and providers. There are no excuses for poor usability ...

Authentic and meaningful engagement in any community design process is difficult and oftentimes is overlooked. “I often hear a criticism from peers in the industry — and have experienced it myself — ...

Humanizing AI isn’t about giving it a name or a smile. It’s about shaping behavior—how a system listens, pauses, explains ...

When Norman Delap interacted with the Department of Veterans Affairs (VA) in the past, his experience felt intimidating and opaque. Calling the VA to obtain information about his disability claim was ...

Update: HIMSS20 has been canceled due to the coronavirus. Read more here. At HIMSS20 in March, Allscripts will be introducing a human-centered design approach and re-imagining of its physician ...

With the upcoming U.N. General Assembly meetings, it is crucial to focus on human-centered approaches to sustainable development. As the international community prepares for the U.N. General Assembly, ...