Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...
Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now In a rocky economy, finding and keeping ...
Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...
CEO of Bidease, an AdTech startup on a mission to bring fully transparent, value-driven advertising to the mobile world. Mobile apps became a part of everyday life. For businesses, these apps have ...
Customer service can make all the difference and more businesses are using AI to improve customer service. The Better Business Bureau says a recent survey shows 80% of consumers are likely to make ...
If you are looking to take your business to the next level, it might be time to improve your customer service. Better customer service has been shown to improve both customer acquisition and customer ...
The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...
It’s been an eventful year in technology, but one theme stands out as the dominant one of 2024: the emergence of generative artificial intelligence as a viable, even breathtaking, advancement. It ...
Kerry Gross, director of research intelligence at American Banker, moderated a panel with Brianna Elsass, head of U.S. digital servicing at BMO; Erin Holloway, executive industry advisor at SAP; and ...
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