We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

From video calls to remote access, there are a few methods you can use to solve your loved one's technical crises both near and far. If you're the type of person who regularly follows tech news online ...

Sure, I could write a whole How-To on rolling your own “Back To My Mac.” It involves port forwarding, obtaining a Dynamic DNS, blah blah blah. Or you could use the iPhone app LogMeIn Ignition [iTunes ...

Remote access — the ability to control a computer from a different location over the network — might not be something you need to use every day. However, it does come in handy in certain situations.

While similar in scope and use cases, the collaboration features, pricing, and supported operating systems set these two remote desktop options apart. The ability to access a remote machine is often ...

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...