From video calls to remote access, there are a few methods you can use to solve your loved one's technical crises both near and far. If you're the type of person who regularly follows tech news online ...

It's the start of the holiday season, and whether you're gathering for Halloween or sitting around the Thanksgiving table, do you really want to spend your break doing family tech support? I'm happy ...

Sure, I could write a whole How-To on rolling your own “Back To My Mac.” It involves port forwarding, obtaining a Dynamic DNS, blah blah blah. Or you could use the iPhone app LogMeIn Ignition [iTunes ...

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...

The release notes are vague, mentioning that the update contains "important bug fixes and security updates and is recommended for all users." Also: How to remotely access and control someone else's ...