Recently, I did a quick Yelp search to find a glass repair shop after my windshield cracked. As I scanned the list, I noticed one business had a shameful 1.5-star rating. I clicked through to see if ...

Navigating negative feedback on the internet about your business can feel like walking a tightrope. However, your response to ...

Some 28 years ago, fresh out of Brown University, Jeff Wetzler found himself in his boss’s office seeking information. I nstead of a straightforward answer, he got a scolding from his manager. “Why ...

When a new UI or UX feature lands poorly, the consequences for a SaaS company can be immediate and often very public: customer frustration, reduced trust and even a dip in sales or retention. While ...

Negative emotions, while unpleasant, can also have productive functions. Fear motivates us to engage in either fight or flight in response to a threat or predator. Negative emotions like jealousy, for ...

We seem to really get a kick out of complaining about work. We hover around the water cooler, confide in our friends, and even share our workplace horror stories with our spouses. But recounting all ...