This article is published by AllBusiness.com, a partner of TIME. By Krish Chopra It was 11 p.m. on a Thursday when my phone rang—again. Another nurse practitioner student was overwhelmed and panicked ...

“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...

It’s safe to say that dealing with a difficult boss is a pretty universal experience. Recently, three out of four employees said their boss is the most stressful part of their job. The numbers speak ...

An Edinburgh celebrity chef who has served members of the royal family has revealed how he deals with "difficult customers" after years in the restaurant industry. Tom Kitchin runs The Kitchen, a ...