Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna and two ...

Sprint: Did you know we have an online conference about product design coming up? SPRINT will cover how designers and product owners can stay ahead of the curve in these unprecedented times. When a ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer journey mapping (CMJ) is an approach that allows you to identify and display ...

Just how important is it that businesses understand how customers interact with or feel about them, or be able to identify the "moments that matter" in customer interactions? Well, without that ...

Recently, the discussion of customer experience and experience design has been omnipresent, with marketers hyper-focused on creating the best experience for customers, thus competing not only within ...

It is possible to plan out a multi-stop journey on your iPhone, but you can't do it with Apple Maps or Google Maps. Here's what you can do. You can't do it. Almost a decade after the launch of Apple ...

Uplatform believes it’s time to stop guessing and start mapping. Grounded in actual player behavior, not assumptions, find out how a strong tool can precisely, clearly, and confidently direct your ...